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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-26-2019 06:05 PM

HP Recommended
Product: Jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I have successfully used the scan to email app several times.  Now it is giving me the error "unable to initialize web."  I am connected to the web and do not know how to fix this.  Can anyone help with this please.  Thanks so much. 

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