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‎03-27-2019 03:31 PM

HP Recommended
Product: Omen 17 an101na
Operating System: Microsoft Windows 10 (64-bit)

I have posted that the fan on my new Omen 17 an101na laptop is always on, even when 'idle' and I think that I have tracked down the problem.  The system incorrectly thinks that the temerpature of the CPU is 70 degrees C - and it doesn't change.  When I installed XTU (the Intel Xtreme Tuning) App I find that the temperature of the CPU is only 35 degrees C.  So I believe that Coolsense and the operating system thinks the temperature is higher than it is.  This is not a hardware failure, because XTU is reading the correct temperature.  This needs to be addressed by HP as a matter of urgency.  I have attached a screenshot of the XTU and OCC running together and showing the CPU usage and temperature. 

I would point out that the temperature doesn't change from 70 degrees C, so I am not risking driving tha laptop too hard in case the system doesnt recognise the increased CPU temperature and the fan doesn't speed up.

 

XTU vs Omen Comman Center CPU temperature.PNG

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