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‎03-28-2019 07:19 PM - edited ‎03-28-2019 07:52 PM

HP Recommended
Product: HP Omen 17
Operating System: Microsoft Windows 10 (64-bit)

Hey, guys. I have a bit of a... weird problem?

 

I've bought a new HP Omen 17 (running on Windows 10) about a year ago. It's been working like a charm, but lately, it's been acting a bit weird. 

 

I have it on a heightened platform (the heat can get out just fine), with another keyboard in front. Sometimes during typing, I notice that the keys are randomly either:

- Being unresponsive until pressed multiple times; I'd have to hit "E" 3 times for the letter to appear

- Being typed in continuously after pressing the key; hitting "E" once types "EEEEEEEEEEEEEEEEEEE" and keeps going

I've tested this both with the Omen's keyboard (without the other one plugged in) and with the plug-in keyboard. It still happens. I have no idea what is causing it. The only change I've made recently is that second keyboard. The strangest thing is that both keyboards seem fine upon startup, but when I leave them alone for a while, or after a long period of typing, it starts to act up until I restart the computer (then it usually stops. Sometimes it persists through the restart, though, leading to me not being able to type in my password.)

 

Would this be solved by simply re-installing the keyboard drivers? Or should I try something else?

 

Thank you very much in advance! If you need any more details, I'll try my best to provide.

 

Michelle

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