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‎03-31-2019 01:01 PM - edited ‎03-31-2019 09:43 PM

HP Recommended
Product: 17-BS011DX
Operating System: Microsoft Windows 10 (64-bit)

I have had a HP 17-BS011DX for one and half year. This never happened before until recent. When I don't charge my laptop and the battery go below 35%, the laptop just shuts down on its own. I can't turn it back unless I plug it my charger, and the battery turns to 10%. 

Also when I hover my mouse pointer to the battery icon, it shows a different percentage from that when I click on it. 

I have run a battery test on HP Support Assistant, and sometimes the battery is weak, sometimes the battery is OK. Will it fix my problem if I replace the battery?

Is it because of the battery, or the hardware?

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