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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-03-2019 09:22 PM

HP Recommended
Product: HP envy x 360 Convertible 15m-bp0xx number: 1KS73UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Tried system update, tried installing drivers from this website. (the two that say synaptics touchpad driver). No touchpad shows up in my device manager to even update drivers. I don't know what to do. 

Also, I had typed out a nice formal long question but it would not post (page just kept reloading), so please excuse my brevity. I have been trying to fix this all day. Here is a screen shot to help clarify anything.Device manager and drivers.png

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