-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
04-10-2019 04:41 AM
My laptop won't charge and only works when plugged in. It states that it is "plugged in, not charging" and the battery level never rises above 0%.
Both HP Battery Check and Windows say that my battery is healthy. I've already tried reinstalling the drivers and taking the battery in and out. I've also ran a HP Hardware Diagnostics test (both the battery and ac adapter passed) and got back these results:
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 2850mAh
Primary_FullChargeCapacity: 2311mAh
Primary_RemainingCapacity: 10mAh
Primary_MaxError: 1
Primary_CycleCount: 417
Primary_Temperature: 24deg C
Primary_Voltage: 13630mV
Primary_Current: 0mA
Primary_DesignVoltage: 14600mV
Primary_Status: 19136
Primary_CellVoltage1: 3496mV
Primary_CellVoltage2: 3520mV
Primary_CellVoltage3: 3471mV
Primary_CellVoltage4: 3141mV
Primary_SerialNumber: 40884 06/01/2015
Primary_ManufacturerName: 131-22-6E
Primary_BatteryCTNumber: 6EUUB03BB8TANY
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 81
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: False
Primary_DesignCycleCount: 300
Is any of this alarming? Does the battery need replacing? Or, is it a more serious problem?