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HP Recommended
Envy 5000 Series
Microsoft Windows 10 (64-bit)

I just replaced my epson printer with the HP Envy 5055.  I had been printing my business cards using  Avery 28878 (10 cards per page) clean edge sheets with no problem on the epson.  With the HP,  on the Avery 28878 paper, the printing starts at 0.25 inch from the top edge.  When I print it on plain white letter paper, it starts at 0.5 inch from the top like it is supposed to.  I have used up ALL of my Avery 28878 business card paper and have 4 sheets of cards that have the top of the card printed on the bottom of the business cards above.  I tried checking the box for PDF paper, but it doesn't make any difference.  I printed it on plain paper and it was fine so I put in the Avery card stock and it still printed high.  Any ideas?  I will have to order more card stock before I can attempt to print more business cards.  Also, I just printed it on 65lb card stock and it printed where it's supposed to.  Why would it only print wrong on the business card paper?  I am a home user, not a professional.  In other words, keep it simple, please! 

Thanks

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