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‎04-20-2019 07:06 AM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

How can I downgrade my firmware version? The printer was apparently set to automatic updates by default and has upgraded to a firmware that has rendered my ink cartridges unusable; no warning, no confirmation request

 

I purchased this printer under the assumption that I would be able to use any compatible ink cartridge since HP had previously done this exact same upgrade in 2016 and after public uproar they rolled out a firmware version that removed the security chip feature. I'm now left with a lot of money spent on what used to be compatible cartridges

 

This step isn't driving me to use HP original ink cartridges. This printer is out of warranty and I'll just by from Epson, a company that is less aggressive and hostile towards their existing customers

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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