• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
2EW11ES#ABU
Microsoft Windows 10 (64-bit)

Hi there,

 

I am trying to find a replacement battery for my HP 250 G5 Core i7-6500U laptop but unsure whichto buy as I can't seem to find any specific for my laptop.

 

Firstly some information in regards to my issue and why I think I need to buy a new battery.

 

For the past month, I am having issues with my laptop battery. The two main ones being even though my laptop is in charge, it keeps sporadically going to battery mode and stops charging for about 10 -15seconds and then goes back to charge. It does this on and off all the time. Also, for the past week, it also does not charge past 80% or so. In addition, when it is in battery mode, when it gets to a lower percentage, it can just completely shut down even though there should be enough battery to power.

 

I have tried another offical HP charger but it still have the same issue and I have attempted to clean any dusts etc from battery by taking it out. Neither have worked.

 

Would I be right to think my battery needs to replaced?

 

If so, I am struggling to find one for my specific model. It is a HP 250 G5 Core i7-6500U like this: https://www.laptopsdirect.ie/hp-core-i7-6500u-8gb-256gb-ssd-dvd-rw-15.6-inch-windows-10-professional... #

 

I have tried to enter my product details in the HP parts store but it does not find anything.

 

Can anybody please help guide me as to what my specific battery is to replace and where I can buy an official one that delivers/is available in Ireland.

 

Many thanks. Jay

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.