• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎05-11-2019 10:42 AM

HP Recommended
Product: HP 15 P045ND
Operating System: Microsoft Windows 8.1 (64-bit)

My Laptop freezes randomly. Did all the Windows checks and started with BIOS HP diagnostics. There I did the battery check. Also there it freezes and unlike Windows it also shuts down.

Bought a replacement battery, but also this battery has the same issues.

Freezing in Windows and also during the part diagnostics in BIOS.

I removed the battery and did some full systems checks ( 4-5hours). Everything passed and was OK.

 

The freeze issue occurs when running on battery power and it also happens when the AC power is attached.

 

Now I am running the laptop on only AC power without the battery. I just removed it.

Been running for 2 days now, no issues.

 

So I think it is an internal issue. So when the battery is connected somethings happens in the internal circuits.

 

Your thoughts and advise are welcome.

 

Thanks Tim

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.