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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-22-2019 04:30 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi! I just purchased a refurbished Spectre x360, with active warranty. When I first tried it out the tablet mode worked - the laptop would enter tablet mode automatically when tilting the screen backwards. After doing all the Windows updates as well as an upgrade to Windows 10 Pro, the feature no longer works. I currently have all newest updates installed from both Windows Update and HP Support Assistant. I can manually activate the tablet mode by using the taskbar button but in this case the keyboard is not disabled, which makes the tablet mode useless.

 

I checked the forums and none of the solutions I found worked for me so far. I am quite sure it is a driver issue as the feature worked initally. I have repatedly run the installer for the most recent Intel Integrated Sensor Solution Driver (Windows 10 v1803), VERSION: 3.1.0.3524. I'm not sure if it is active though, as in Device Manager under "Sensor" it shows 4 times the entry "HID Sensor Collcetion V2" and the driver is by Microsoft.

 

Thanks for your help!

 

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