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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-30-2019 07:32 PM

HP Recommended
Product: Envy x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

I have an annoying issue with the camera in my Envy x360. Neither the webcam  or the camera (to take pictures) are working. I have attempted to resolve the issue by reinstalling the camera, updating the drivers, adding a suggested entry in regedit... but nothing works. 

When I launch the camera, I see the usual black screen that says "We need your permission... to use this app, open Privacy settings..." When I go there, everything is fine. I click ok on the black screen, the camera icon on the right lighs up quickly along with the camera lens, but I can't do anything else, and, the webcam is grayed-out. 

I don't want to resort to re-installing the operating system... unless I am forced to do it.

I appreciate any help from this community. 

 

Thank you,

Nelson 

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