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HP Recommended
HP Pavilion 13-an0006na
Microsoft Windows 10 (64-bit)

I purchased a HP Pavilion 13-an0006na on Sunday and have had a few issues getting it up and running.

 

The laptop worked at first but after running HP and Windows Updates on the machine, the wireless became unusable. The wireless wouldn't connect or would connect for a split second before loosing the connection, other times it would try to connect and then the wireless options would disappear completely. It's not that I'm not close enough to the router or that I've turned the WiFi switch off, in the Event Viewer I get the following:

 

  • Realtek RTL8822BE 802.11ac PCIe Adapter: Has determined that the network adapter is not functioning properly
  • A corrected hardware error has occurred. 
    • Component: PCI Express Root Port
    • Error Source: Advanced Error Report (PCI Express)
    • Bus:Device:Function: 0x:0x1D:0x0
    • Vendor ID: Device ID: 0x8086:0x9DB0

Having "fixed" the issue twice now (although not knowing exactly how I managed it) I have determined a Windows Driver Update called Realtek Semiconductor Corp. - Net - 4/6/2019 12:00:00 AM - 2024.0.8.104 is causing the issue.

 

Here's a summary of what I've tried so far:

  • Rolled back the Realtek driver - No luck
  • Uninstalled the Realtek Driver (and check the delete installed drivers box when offered)  - No luck
  • Added a registry to disable Windows updates as per this article  - Didn't work although Windows had already seen the update was available so might be my fault
  • Installed all drivers HP Support Assistant (including BIOS Update) - No luck
  • Copied the drivers when they were working to the desktop, ran the Windows Driver Update, saw it break and copied the drivers from the desktop back into the driver directly, replacing the new ones - No luck
  • Deleted Intel PROSet/Wireless Software - No Luck
  • Downloaded older drivers from the Realtek Website - No luck
  • Windows Recovery (twice) - No luck
  • In Device Manager I changed it to a few different Realtek drivers - No luck

What I just did, which may or may not have fixed it was update the Firmware Driver and I think that's fixed it again.

 

What I've concluded is that I think the Microsoft Realtek update is not just installing the Wireless but something else which is breaking my machine. Possibly something to do with the motherboard? It appears rolling back the wifi isn't enough to fix it.

 

I'm happy to use "wushowhide" to hide the update from my machine however I'm concerned another might appear and break the laptop again. It seems HP aren't aware of this issue. I don't mind things going wrong but I don't like it when I cannot determine what's causing the issue and it's making me loose faith in this machine. I am wondering if I should return it. I can't be the only person who's lost their Wifi since getting this driver up date?

 

Hardware IDs of the Wireless adapter:

 

PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C&REV_00
PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C
PCI\VEN_10EC&DEV_B822&CC_028000
PCI\VEN_10EC&DEV_B822&CC_0280

 

If you have any thoughts, comments or ideas on how to permanently fix this issue, please do let me know but it definitely seems the drivers that Windows have in their repository aren't fit for purpose at this stage.

Who Me Too'd this topic
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