• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎06-05-2019 01:53 PM - edited ‎06-05-2019 02:01 PM

HP Recommended
Product: HP Designjet T790

Hi, 

 

Ive recently bought a HP DesignJet T790 Plotter. when starting the menu the printer will not initialise, and asks for it to be reset, however im not sure how to reset it as i cant access any menus. 

 

theres no error code or anything. 

 

i've turned it off and on, and held in the power button for 30 seconds, but no good. 

 

The LED 1 is flashing orange, and no. 2 & 3 are showing a constant orange light if this helps. 

 

Any help would be greatly appreciated.  

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.