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Stuck on a Black Screen? Quick Fixes for Your HP Desktop! Click here for the details.

‎06-19-2019 10:15 AM

HP Recommended
Product: HP Pavilion 24-b012la
Operating System: Microsoft Windows 10 (64-bit)

I've had this problem for a while now, and think it arose when I installed a new Windows 10 Update. About 2-3 Months ago my desktop (HP Pavilion 24-b012la) touchscreen stopped working and I have been unable to restore it. I have searched online and attempted many fixes without success.

 

Two things stand out in Device Manager:

 

1) Under Universal Serial Bus Controllers the following appears:

 

“Unknown USD Device (Device Descriptor Request Failed) and when I open this, the following message appears in Device Status:

Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.

 

2) In addition, under the Human Interface Devices, where the touchscreen should appear, the “HID-compliant touchscreen” is nowhere to be found.

 

After so many internet searches and reading many articles I have the strong suspicion that these two events are related. In other words that the unknown USB device is actually the HID compliant touchscreen but somehow Windows fails to detect it.

 

I have disabled and uninstalled the devices; I have run all matter of HP and third party hardware wizards and fixes, and nothing has worked.  I am now out of options, and if anyone can assist with this it would be greatly appreciated.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.