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‎06-24-2019 11:00 AM

HP Recommended
Product: Photosmart C410 series
Operating System: macOS 10.14 Mojave

Every time I've had to print or scan, I need to reset my printing system. I'm connecting to the printer wirelessly.  This is happening on every computer I own-- 2 MacBooks and a mac mini, all running 10.14.5.   I've tried rebooting the printer, rebooting the network...prior to trying resets, I also tried deleting and reinstalling the printer from system preferences. When I try to scan, either the scanner isn't showing up, or I've gotten a -9923 error (current).  When I tried using HP Utility to connect to the printer, I got the message "unable to communicate with selected device."   I called Apple and they told me that I've tried everything they would try.  I hope someone can help.  Thanks. Screen Shot 2019-06-24 at 9.59.23 AM.png

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