• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-24-2019 11:00 AM

HP Recommended
Product: Photosmart C410 series
Operating System: macOS 10.14 Mojave

Every time I've had to print or scan, I need to reset my printing system. I'm connecting to the printer wirelessly.  This is happening on every computer I own-- 2 MacBooks and a mac mini, all running 10.14.5.   I've tried rebooting the printer, rebooting the network...prior to trying resets, I also tried deleting and reinstalling the printer from system preferences. When I try to scan, either the scanner isn't showing up, or I've gotten a -9923 error (current).  When I tried using HP Utility to connect to the printer, I got the message "unable to communicate with selected device."   I called Apple and they told me that I've tried everything they would try.  I hope someone can help.  Thanks. Screen Shot 2019-06-24 at 9.59.23 AM.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.