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‎06-25-2019 04:45 PM

HP Recommended
Product: HP 7612 Wide format all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

Once my printer goes into sleep mode,  it crashes. To wake it up, I have to touch the home button, the LED screen very briefly flashes an error code (007C9C98), then it says to restart the printer. I've had this printer and it has performed flawlessly until the last month. I have it set for automatic updates, and I do not have an update pending.  We had a big storm and something down the street was hit by lightning. Our neighbor had a lot of electronics go out.  The only thing that went out was our garage door opener at the other end of the house, and it was reset by a technician. The printer and all of the computers were plugged into surge protectors, and the computers did not have any issues,

I have followed all of the various steps for restarting the printer, unplugging it, plugging it into the wall, etc.  outlined in the troubleshooter sites, but those have not fixed the problem. The firmware version is EXM1CN1829AR.

Is there a way to reset the printer so it doesn't crash when it comes out of sleep mode? Once I restart it, it prints fine. 

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