• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-01-2019 07:40 AM - edited ‎07-01-2019 11:44 AM

HP Recommended
Product: Envy 5010
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP 5010 printer. I want to be able to access this from my desktop, and I want other devices in the house to access it wirelessly.

I run Win10 on a desktop. The desktop does not have a wireless adaptor card, but is hard-wired to the nearby router.

When I try to run the HP installation software, the first thing it says is to change my PC-to-network connection from ethernet to wireless. I can't, there is no wireless adaptor in the PC.

Consequently the desktop cannot find the printer to set it up. 

If I connect the printer to the desktop by USB cable, it is recognised instantly by the desktop, but there is no opportunity to also connect the printer to the router so that other devices can access it wirelessly.

Completely stuck. Would be grateful for a description of what I should be doing, please, if anyone can help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.