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HP ENVY x360 - 15m-bp111dx
Microsoft Windows 10 (64-bit)

My laptop has 12GB of installed memory.  Using the WMI interface I can see that there are 2 slots.  One has 4GB and the other has 8GB.  I can also see that the 8GB stick is made by "SK Hynix".  I found the user manual that says it comes with 12GB pre-installed.

 

Regardless of all that I want to know if bank 0 is soldered onto the board, or if it is a true memory slot.  What I mean is can I replace the memory in BOTH slots?  Or am I limited to replacing only the 2nd slot as it appears in this video

 

2019-07-03 14_46_03-Get-WmiObject Win32_PhysicalMemory _ Out-GridView.png

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