• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-13-2019 01:09 AM

HP Recommended
Product: HP Envy 5055
Operating System: Unknown

I purchased the HP Envy 5055 and am regretting it. There was no choice but to purchase wireless and it of course is a malfunctioning piece of junk. You have to go through 50 maneuvers to do anything. I want to scan something and it worked before but now it wants me to download an app. I do not want to download an app. I do not want to be on your monthly ink subscription, I do not want to keep being forced into HP scams. 

How can I get the scanner to work? Will you take this piece of junk back? My old printer that required a cord, never malfunctioned.

IT also took 9 tries to download the software. Great product. If you have a lot of spare time to waste, buy this piece of trash. IF not, go find a regular printer so you can actually print and scan

 

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.