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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎07-13-2019 06:40 AM

HP Recommended
Product: HP ENVY m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

So for context: Today my laptop suddenly restarted out of the blue. I downloaded the HP hardware diagnostic tool to see if it could find something wrong with my PC, but whenever I tried to do the short drive self-test, it would cancel itself with the following error: "The test is taking too long to complete and will be cancelled now. A request to interupt the test was received. Result of the test is inconclusive." Whenever I tried to do the long drive self-test, it would stay stuck at 10%, and I'd be forced to cancel the test.

 

Now, I decided to try the Performance Tune-up Check. It went fine for a while, but then for the past hour or so, it's been stuck on "Checking system files" at 58%. It said that it can't be cancelled before I started the test, so I don't know what I should do. Should I restart my PC, or will it damage anything? And if I safely can, is there any advice I could have on what to do with my mysteriously restarting computer and/or cancelling drive tests??

 

(Forgive me for this mess of a post, I've been up all night trying to fix my computer and I'm on the verge of a panic attack, haha...)

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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