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‎07-13-2019 11:30 AM

HP Recommended
Product: Pavilion x360 Convertible 15-cr0007
Operating System: Microsoft Windows 10 (32-bit)

Every time I move my laptop into tablet mode the touchscreen keyboard won't work. The shadow of the keyboard appears and the keyboard icon in the bottom right hand corner but none of the keys show or work. The touch screen keyboard button is switched on and enabled but doesn't appear to be working. The only other solution I found was to reset my device to factory mode but as I have bought a Microsoft Office package which I have downloaded to my device, I don't want to lose this. What should I do?

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