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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-15-2019 11:34 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a HP Envy x360 with an AMD Ryzen 5 processor. I have connected my Envy to a HP LE1901w monitor, using a USB 3.1 Type-C to VGA adapter cable.

Sometimes the 2nd monitor springs into action and I can use it for hours, however sometimes it does not turn on at all.

I can be using my laptop for a couple of hours and it starts working all of a sudden.

I check on the display settings and it is not there, I press windows + P to extend but nothing happens. I have tried 2 other HP monitors and the same thing happens.

Has anyone got any ideas, thanks

 

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