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Common problems for Battery
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‎07-17-2019 06:51 AM

HP Recommended
Product: ProBook 455 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello, I was excited to see in the new versions of the HP bios that there is an option to enable a maximum charge of 80% in an effort to extend the usable service life of the notebook battery.   I enabled the "maximize battery health" option in the BIOS of my 1-month old ProBook 455 G6 notebook.  However since doing so, HP Support Assistant is now indicating that my battery  has failed and to seek replacement immediately.   I only receive this error when the laptop is plugged in.  If I unplug my laptop, the error goes away.  If I set the BIOS back to "maximize battery duration" the error also goes away.   I have not been able to duplicate this on Probook 450 G4's we have in our fleet, just this 455 G6 so far.   Is this a bug in the Support Assistant software, or do I really have an issue with my battery?   The BIOS hardware diagnostics do not indicate the same battery failure when I run that. 

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