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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-25-2019 12:12 PM

HP Recommended
Product: OFFICEJET PRO 7740
Operating System: Microsoft Windows 7 (64-bit)

When scanning sometime my 7740 will not recognize that I have documents in the feeder. It scans the empty flatbed instead.

I have the document feeder selected as the source in the Printer Assistant but it doesn't recognize they are there and scans the flatbed. It usually corrects after I've rebooted my PC and turned the printer off a couple of times.   

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