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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-29-2019 10:50 AM

HP Recommended
Product: HP ENVY - 17t-CE000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Hi, just got a new HP Envy 17 Touch and the Windows Hello Face is not working.

 

It says "This Option Is Currently Unavailable" and "We couldn't find a camera compatible with Windows Hello Face"

 

Does this mean the latest HP Envy 2019 top of the line laptop doesn't work with Hello Face which seems ridiculous or is it a software issue?

 

Please help.

 

Thanks

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