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‎07-30-2019 08:22 PM

HP Recommended
Product: HP Spectre 15-ap000 x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

The cursor jumps to the middle of the screen and can be seen continuously, rapidly shooting from the center of the screen to the top of the screen whether i'm using it or not, with a mouse plugged or not, its driving me insane

 

If I am trying to click on somewhere specific on the screen the cursor will jump back to the center and go up and down erratically,  I have no control over it and because of it i cannot use the computer it wont let me click on anything or do anything.

 

 I changed the setting to shut off the touch-pad while my mouse is plugged in. I have removed the USB connection on my  mouse and the problem persist. If I completely disable the touch-pad the problem persists. I have done a complete virus/spyware scan and the system is clean. I have applied the most recent windows updates as well.  

It appears to have something to do with the display light, when the light is on high it behaves for a bit, when it goes dim it acts up again, also when laptop is charging it doesn't go as crazy but the moment i remove the plug and the display light changes it acts up again.

 

i formatted this laptop several times already and still same issue, i took all updates of window and hp necessary and still same issue, i  am so sick of this problem, can someone please help

 

thank you

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