• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎07-31-2019 07:21 PM

HP Recommended
Product: HP Notebook-15-bs007ne
Operating System: Microsoft Windows 10 (64-bit)

Hello!

So, yesterday, I was working and listening to music when I suddenly got the blue screen of Death. My laptop was going a bit crazy this while so I wasn't surprised. 

However, when I tried to turn it on, it got stuck on the lockscreen and I couldn't do anything. I could see my cursor and move it, but that's all there was. 

It would get stuck on a grey screen with a late clock, and if I leave it be for a few minutes, my lockscreen wallpaper would appear and so would the battery and internet icons at the bottom right corner. But, I still wasn't able to do anything.

I tried starting in Safe mode, and it did, only in normal Safe Mode and Safe Mode with Command Prompt; Safe Mode with Networking would come up with the same results. I also did a BIOS recovery but it was useless. Right now, I'm doing a system recovery, and it said it would revert to a system point and delete a game I didn't care about.

I hope it works, but is there anything I should do? Thanks a lot. 

- Sara

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.