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‎08-06-2019 06:34 AM

HP Recommended
Product: Omen 15-dc1001nm
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone. 

I have problem with my brand new HP Omen. It tend to restart it self from time to time when it sit idle. Sometimes it boot back up normally sometimes like last time i had to manually shut it down and turn it back on. Its a shame for such a pricey laptop to behave like this. 

My config is 

Intel I7-8750H 

Nvidia RTX2060 6gb

8gb ram

256gb NVMe ssd

1TB hard drive

 

This is events in event viewer 

  1. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff908f65368010, 0xfffff8012b6f8278, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 9e7e0654-54a0-4ae0-bea2-04e1c909d3f6. 
    With event id 1001
  2. The previous system shutdown at 1:49:24 PM on ‎8/‎6/‎2019 was unexpected. 
    Event id 6008 
  3. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Kernel-Power - level Critical 
    Event id 41 - task category 63 

 

Windows is up to date, all drivers and apps are up to date 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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