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‎08-10-2019 03:06 PM

HP Recommended
Product: Pavilion a1440a
Operating System: Microsoft Windows 10 (32-bit)

I have a HP Color LaserJet CM1312nfi MFP (printer). After upgrading to Windows 10 and having to install a Universal Driver to work with the printer, I lost the nice computer controls for scanning, printing, faxing, etc. Instead I have HP Smart, which appears to have replaced the original control software that came with the printer. When I use the HP Smart, it says to setup the printer. When I do setup I get an error message that the printer status is unknown. I have been unable to change the "status". The printer prints on command from Word, Excel, etc. If I try to scan a document I can not save it to the computer as I get an error message to connect the printer to the computer. That results to me having to go elsewhere to scan pictures, documents, etc. to save to disk/thumb drive, or to use for work. How do I make my machines "talk" to each other? Change the status so that HP Smart recognizes my computer and my printer to recognize the computer. The printer and the computer are set up through my router (wireless).

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