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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-22-2019 01:49 PM

HP Recommended
Product: HP Spectre 360 13-ac0XX
Operating System: Microsoft Windows 10 (64-bit)

I have an HP laptop Spectre 360 13-ac0XX that I am trying to connect to a Dell P2214H Monitor I tried to connect via USB-C to HDMI and USB B cable and the laptop does not recognize the monitor at all. I already tried to update and re-install the drivers, switching ports, restarting with BIOS and nothing works. I have Windows 10 64b. Any other ideas to try to make this work? 

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