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‎08-28-2019 01:34 PM

HP Recommended
Product: Pavilion g6
Operating System: Microsoft Windows 10 (64-bit)

After several years, all of a sudden my computer won't recognize my camera when I try to upload.  It was not working 2 days ago and I got some advice via chat from Microsoft, including turning it off, taking a new picture and putting new batteries in camera.  No luck. Then yesterday morning it was working.  This morning it is not working again.  When I plug the cord from camera to laptop into usb port, I don't hear any "bong".  When I unplug the cord, I hear a "bong" and a message comes up saying Windows cannot recognize the last device I tried to connect.  I  spent over an hour on the phone with Microsoft this morning and the guy tried everything; computer kept saying there were no drivers.  Yet it worked yesterday morning!  Microsoft advised me to contact HP to see what was up but I can't find how to talk or live chat with anyone without paying through the nose which I cannot afford.  Is this scenario familiar to anyone and can anyone help?  Would be greatly appreciated.

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