• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎08-30-2019 03:18 PM

HP Recommended
Product: Notebook HP Pavilion 15-p002la (F4J00LA#ABM)
Operating System: Microsoft Windows 10 (64-bit)

I have an issue with my HP Pavilion 15-P002LA (F4J00LA#ABM), with Windows 10 (x64) installed, the CPU is AMD A8- APU with AMD Radeon R5 Graphics. However, there is an AMD Radeon R7 M260 as a "Linked" (Dedicated) GPU. The GPU should work on high performance programs such as games, but this never happened.

 

I rememeber the laptop working with the GPU, 5 years ago. The default OS was Windows 8 (x64). However my brother (The first owner), recieved a free update from Microsoft to Windows 10. He tried and used the laptop normally, until he detected the issue, the GPU wasn't working and he can't fix it. With the time, he decided to buy a new one. And now, I'm the second owner for this HP Pavilon. I really want to fix the problem. Because, the laptop is still fast, and considering the time, it really works good.  Software like MATLAB, LaTex or Onshape works without problems. 

 

Is there a way I can make my R7 M260 GPU work?, I tried things in forums like:

-Update drivers (They are always updated).
-Configure the graphics to Max Performance via Radeon Configuration (didn't work).

-BIOS options and configuration.

Is there any way I can make R7 M260 GPU work? Because I tried everything on forums, it seems I have dead weight in my Laptop.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.