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‎09-07-2019 05:59 AM

HP Recommended
Product: Color LaserJet Pro M479fdw
Operating System: macOS 10.14 Mojave

Hope someone can help!

 

Only recently purchased my HP Color LaserJet Pro MFP 479fdw (about 4 days ago)  and after scanning documents (about 7 pages)  via the ADF there was a paper jam. The paper jam was removed which was minor, however the error message remained.

 

I have done the following:

 

  • Checked the ADP extensively, there is no evidence of any paper left behind
  • Removed the paper tray, dropped the internal tray - all clear
  • Opened the duplex section on the back - all clear
  • Opened the cartridge drawer tray - all clear
  • Turned off the printer from the power socket, disconnected all cables i.e. network cable 
  • Reset the printer to factory settings

Every action above fails to clear the error 'Document Feeder Jam', this error disables the use of the ADF.

 

Please help!!!

Who Me Too'd this topic
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