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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
Probook 4520s
Microsoft Windows 10 (32-bit)

I had to force shutdown the laptop and after that i tried to start the lap. But it is stuck on this window which shows the hp logo. 

My inbuild keyboard is not working. So currently I am using a usb keyboard. And it is not turning on either. But my usb mouse is working. 

Pls help

20190908_144953.jpg

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