• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-08-2019 11:27 AM

HP Recommended
Product: Dell Precision M4600
Operating System: Microsoft Windows 10 (64-bit)

My printer has been printing fine until the last few windows updates and after much frustration and searching the web for answers I've discovered many are having this same issue.  Please PLEASE, HP, update your drivers to work with the Windows updates.  The printer completely loses it option to select printing in color when connected only via wifi.  I had to relocate the printer, very inconveniently I might add, next to my laptop and (shriek!) us a cable!  I don't know if Microsoft is mainly responsible for ensuring compatible drivers, but if there is any way I can reinstall an older driver that works, someone...please let me know.  I called HP and their call center (thousands of miles away and in an accent that was very difficult to follow) associate put me through the exact same "fixes" I had tried before on our own to no avail.  He said it was my printer cartridges.  They are HP and NEW!  If this issue isn't solved soon, I'm ditching HP altogether and going to buy a Brother or Epson...this is ridiculous!  I used up over half of my very expensive ink trying their "fixes"!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.