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‎09-17-2019 10:35 AM

HP Recommended
Product: M426fdw
Operating System: Microsoft Windows 7 (32-bit)

The printer works fine until I need to print an envelope (I use No.10 envelopes).

 

When I print an envelope, the printer leaves toner dirt  on the envelope to the left of the address to which I am sending the mail. 

 

No other time is there dirt on any print. Please help me. I just bought this printer in July 2019 and since I got it the envelope printing, which I do once a month, is very unprofessional looking.

 

if it needs to be fixed how does a tech come to my office to clean it or replace whatever defective part is in the printer?  I think under the first year there is some kind of on-site warranty???? 

 

Thanks to anyone responding, most appreciated. 

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