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‎09-18-2019 08:39 AM

HP Recommended
Product: model 27-a010 product number V8P05AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

The touch screen on my All-In-One suddenly stopped working. Firstly I checked the device manager and found there was no touch screen listed under Human interface devices. I went to HP webpage and got all my computer's info, drivers etc. There was no touch screen drivers listed, however there was an upgrade listed under Firmware. It read Touch Screen Firmware for a10 Pavilion 27 sp79278.exe.  I downloaded it but it said I already had the file on my computer and asked if I wanted to overwrite it, which I did. Lastly I tried to install the update and it replied with "This touch panel IC firmware update is for ILITEK only. We identified your touch panel is not ILITEK. Please ignore this firmware update program". Where do I go from here? I have no idea what the ILITEK touch panel is or what touch panel I have. Any help or info would be appreciated.

 

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