Notebook Hardware and Upgrade Questions

Hi, I have been facing the problem that I am going to describe since a couple of months a go. My wife also have HP Computer and had the same problem for the last 4 months. The problem is basically that when the computer is on, it is consuming the battery, but not working on the AC source and the battery is not charging. The battery symbol on the screen shows that it is not charging and the light next to the conector for the AC cable is white.

Therefore, when the battery is over, the computer turns off, even if the AC cable is connected all the time. When it turns off then the battery starts charging and the light is orange. Once the battery has some charge I can turn on the computer again, but the situation will be the same: it will work on the battery, even if the cable is connected, and it will turn off once the battery is over.

The cable is ok, because it works perfectly with my daughter's computer (which is also HP). It is correctly connected always and I have also updated the drivers and even set the original HP battery settings, just in case. The battery in my computer is integrated and I cannot manipulate it without opening it, but my wife's computer has a removable battery and I already tried to remove it, then press the start button for 15 seconds and try to reboot it without the battery and it does not turn on. I have to put the battery again, charge it and work on that.

This is very bad because I can only work during the time allowed by the battery. After that I need to stop and charge it again.

Let's see if somebody can help me with this.

Best,

Jos