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‎09-26-2019 10:13 AM

HP Recommended
Product: DesignJet T520
Operating System: Microsoft Windows 10 (64-bit)

This printer has not ever printed black except for text. Any black background prints in a definite teal green - not even close to black. Text does print in black.  I called support and they told me that is what it is supposed to do, and he gave me some big spiel about why it is that way that didn't make any sense. I'm wondering if anyone else has this issue, and if a new printhead might help? Maybe the one shipped with it was bad? Or any other fix? I am incredibly disappointed in this printer, as many posters have black at least as an accent. I also hate that when ink is low, it tells you that it's low, but not necessary to change, but then in the middle of the print instead of stopping and letting you replace ink like my Designjet 111 does, it cancels the rest of the print job, wasting paper and ink. I assume that is merely a poor design and no fix for that.

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