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HP Recommended
HP DeskJet 2652
Microsoft Windows 7 (64-bit)

I am having trouble installing my printer.   I downloaded the installation software from HP, ran it, but when I got to the screen shown below, I connected the printer via USB and nothing happens.  Is it supposed to detect that it is connected and indicate that on the installation program?  It won't let me go to the next screen.

 

printer wireless setup.png

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