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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-04-2019 10:09 PM - edited ‎10-04-2019 10:21 PM

HP Recommended
Product: HP ProBook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have white cross on background of images. This is same problem to this old problem published on Microsoft forum . 
For example, panels in HP Support assistant are all crossed out.

I updated the graphics card drivers and the problem has been solved, but after some time the crosses reappear.

I tested a laptop with multiple antivirus programs and nothing was found. I can't find info about such a virus.

How to fix this?  Thanks for help.

Mark

 

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