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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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9015
Microsoft Windows 10 (64-bit)

Placing a document in the ADF and then hitting scan on the printer screen will ONLY scan from glass, despite the unit having detected a document in the ADF.  Copy automatically from ADF does work.  I saw another posting that says that to scan from ADF you need to do it from HP smart on the associated computer.  And indeed this is true.

 

My lousy Epson, which this was supposed to replace, has the option to do just that.  

 

Please tell me I'm wrong.  Please tell me that there's a one-touch way from the printer screen to scan from ADF.  Please don't make me take this thing back.   It seems so basic...

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