• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion Laptop 15-cs0059nr
Microsoft Windows 10 (64-bit)

Hello. My question is regarding the drivers for my SSD. Some info:

 

  • HP Pavilion Laptop 15-cs0059nr (from bottom of device)
  • Product Number: 4EY55UA#ABA
  • Windows 10 Pro 64-bit Version: 18362.418
  • Bitlocker full-disk encryption activated
  • recently updated BIOS firmware (F.19)
  • recently updated chipset driver (Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller. 17.2.8.1029)
  • Possibly relevant info from Device Manager
    • Device Manager / Disk drives / SK hynix BC501 ...(long string of letters and numbers)
    • Device Manager / Storage Controllers / Microsoft Storage Spaces Controller
    • Device Manager / Storage Controllers / Standard NVM Express Controller
    • Device Manager / IDE ATA/ATAPI controllers /
      • Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller

Recently, an update for Intel Rapid Storage Technology appeared in my HP Support Assistant. I downloaded it and installed it. Nothing strange happened during the install, but afterwords Intel RST was nowhere to be found on my PC (now that I mention it, I don't think it was installed before the download either). I thought it might have something to do with outdated firmware or chipset drivers on my PC so I updated both of those. Then, I tried installing Intel RST from the HP drivers site for my laptop. I was able to install it, but the only interface it connected with was an empty SATA port (I think my laptop's SSD is NVMe). The HP drivers page had a few different versions of the Intel RST drivers. I tried all of them with Kaby Lake in the title but got the same outcome.

 

I just want to make sure I'm not missing out on faster speeds from my SSD because something failed to install. I appreciate any help you can give. Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.