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‎10-14-2019 01:19 PM - edited ‎10-16-2019 10:10 AM

HP Recommended
Product: HP Spectre x360 13-ae091ms
Operating System: Microsoft Windows 10 (64-bit)

Laptop is only 17 months old and will no longer charge.  No light when plugged.  I was able to test with another power cord, same issue.  How do I obtain a replacement systemboard for a laptop that is out of warranty? 

 

The HP Service Center locally stated they don't do hardware.

 

Systemboard part: 941883-001

 

Looking at HP spare parts site, it states I can't order a new one from that source.  So, how do I obtain a replacement?  I'm assuming the charging is through the systemboard and not other hardware within the laptop.  Is that correct?

 

Thank you,

Brad

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