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‎10-15-2019 08:48 AM

HP Recommended
Product: Laser Jet Pro MFP M227fdn
Operating System: Microsoft Windows 10 (64-bit)

I have a Laser Jet Pro MFP M227fdn which was previously attached to a 64 bit Windows 7 PC via USB and working correctly.  That was switched out for a new Dell Optiplex 5040 running Windows 10 64 bit (version 1903, build 18362.418) , with all updates.  When going through the install, when the software asks that the USB be plugged in,  Windows sees the machine (setting up the Fax and Scanner) but the installation software does not "see" the printer ("finish" without connecting).  I have completely removed the printer, drivers, and software multiple times and started from the beginning.  I've tried installing using the HP software and waiting to plug in the USB, I've tried plugging in the USB first and letting windows do its thing.  No matter what I do,  the HP software never recognizes the printer.  

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.