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‎10-24-2019 12:32 PM

HP Recommended
Product: HP Envy 13-aq0
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I recently got my new Envy 13-aq0, and from day 1, after waking up from sleep, the network and Bluetooth adapters fail to restart (Code 10). At first, I tried disabling and enabling it, uninstalling the drivers, reinstalling them, restarting etc. but the only thing that seems to fix the issue is either to reset the BIOS security settings to default or flash the BIOS anew. The version of the BIOS is the latest one available (24 September 2019) F.08 Rev.A. This has happened three times already in a week.

I'm hoping we can find a way to solve the issue.

 

Best

Timothee

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