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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-01-2019 06:38 PM

HP Recommended
Product: Pavillion Gaming Laptop 5XE56AV
Operating System: Microsoft Windows 10 (64-bit)

Just received my new laptop. Works great and very powerful but I am not happy about something. The backlit keyboard goes dark after about 15 seconds and stays that way until you press a key again. Then it goes dark again. I was on the phone with HP tech support for over an hour but he could not help. He transferred me to another department and after waiting approx 15 minutes I was finally connected. I could hear people laughing and talking in the background but nobody answered. I gave up! The tech in my first call said there would be a charge for this repair. I could understand if the keyboard went dark while using the battery but when it is on AC power this makes no sense at all. I have read other online forums and people are also not happy about this.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.