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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-04-2019 03:16 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Mac OS X 10.8 Mountain Lion

I purchased an HP OfficeJet 5255 in Sept 2019

On November 4th I replaced both the Color & Black and White printer cartridges.

After installing the new HP cartridges I printed the alignment page.  It appeared fine in color.

I received an error message that the Alignment was not recognized.

I attempted to print and the page produced was blank.

I attempted to make a copy and the page produced was blank.

 

I removed the cartridges and disconnected the printer from power and USB.

I reinstalled the new cartridges.  I got the same result as before.

No copy no printing.

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