Notebook Video, Display and Touch
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A few months ago I posted a thread regarding the integrated GPU of the 2019 Omen 15 and how it was not detected by any operating system( Thread ). It turned out that HP decided it will be a good idea to factory disable the iGPU and to restrict the customer's access in the BIOS (with the missing Advanced tab). Of course, I was very upset by this since it was never mentioned in the HP website. All I could see was that the laptop had an i7-8750H processor (which by default has a working iGPU). I sent an email to customer support and the response I got was among the lines of "We didn't state that the integrated card was supported". So instead of taking action and editing the specifications page of the laptop (so that they can notify future buyers that the iGPU is disabled) they just waved their hand as if it's not their problem. Well, today I was checking if there were any new driver updates on the official HP page and I noticed this:
They actually show a driver for the integrated video card. The same card that is "factory disabled". The driver did not work and neither of my operating systems (Win 10 and Linux Mint) can detect the card. My question is this: will the customers ever get a firmware update so we can use the iGPU? And why was the iGPU disabled in the first place?
